Return Policy

Last Updated: April 25, 2025

At The Pets Amazon, we take great care in delivering quality products your pets will love. While we strive to ensure every order reaches you in perfect condition, we understand that damages during transit can occasionally occur.

1. No Returns Policy

We maintain a No Returns policy on all products.

This means that returns are not accepted unless the product is received in a damaged condition.

2. Damaged Product? We’re Here to Help

If your order arrives damaged, we’re happy to offer an exchange. To ensure a smooth process:

• Contact us at info@thepetsamazon.com within 24 hours of delivery

• Include:

  • Your order number

  • Clear photos of the damaged item(s)

  • A brief description of the issue

Once verified, we will arrange for a replacement of the damaged item. If a replacement is not available, we will issue a refund.

3. Important Notes

• Requests made after 24 hours of delivery will not be eligible for exchange.

• Returns or exchanges for reasons such as change of mind, incorrect product selection, or pet disinterest are not accepted.

• Products must be in unused condition to qualify for exchange.

• Damaged or exchange or replacement of the product will be delivered within 7-10 working days.

Need Help?

Reach out to our support team at:
📧 info@thepetsamazon.com
We’re here to make things right for you and your pet.