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Terms and Conditions

Updated: April 25, 2025

Welcome to The Pets Amazon! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site. These terms apply to all users of the website, including customers, vendors, and browsers.


1. General Information

The Pets Amazon offers a wide range of pet toys and products made from natural materials that ensure the safety and well-being of your pets. These products are carefully selected to provide the best quality for your pets. These terms govern the use of our website, including all content, functionality, and services available on or through the site.


2. Product Information

Our products are made from natural materials and are designed with the safety of your pets in mind. While the products are not handmade, they are selected to maintain the highest standards of safety and durability. Product descriptions, sizes, and images are provided as accurately as possible, but slight variations may occur.


3. Orders and Payments

When placing an order with us, you agree to provide accurate, current, and complete information about your purchase. All orders are subject to availability, and we reserve the right to refuse or cancel any order at any time. Payment for all products must be made in full at the time of purchase via the payment methods available on our site. Orders are processed only once payment is confirmed.


4. Shipping and Delivery

We offer shipping to various locations within India and select international locations. Please allow for processing and delivery times based on your location. While we strive to ensure timely delivery, please note that delays may occur due to factors beyond our control, including courier delays. All shipping and delivery times are estimates and are subject to change. Any issues related to delivery should be reported to our support team for assistance.


5. Returns and Exchange Policy

At The Pets Amazon, we have a No Returns policy, except in the case of damaged products. If your item is damaged during delivery, you must notify us within 24 hours of receiving the product. To initiate an exchange, please email us at info@thepetsamazon.com with the following details:

  • Order number

  • Photographs of the damaged item(s)

  • A brief description of the damage

Once we verify the damage, we will arrange for an exchange of the product at no additional cost. If an exchange is not possible, a refund will be processed at our discretion.

Please note, we do not accept returns for any other reason, including dissatisfaction with the product or accidental purchases.


6. Intellectual Property

All content provided on this website, including logos, product designs, images, text, graphics, and any other materials, is the intellectual property of The Pets Amazon or its licensors. This content is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any of this content without prior written consent from The Pets Amazon.


7. User Responsibilities

As a user of this website, you agree to:

  • Provide accurate and complete information when making purchases or using services.

  • Not use our website for any unlawful purpose or to transmit harmful materials such as viruses, spam, or malware.

  • Not attempt to interfere with the operation or security of the website.

  • Be responsible for maintaining the confidentiality of your account information, if applicable, and for all activities that occur under your account.


8. Third-Party Services

Our website may include links to third-party websites, payment gateways, or services. We are not responsible for the availability, content, or functionality of any third-party services. If you choose to access these third-party sites, you do so at your own risk. We do not guarantee or endorse any third-party content, and your interactions with them are governed by their own terms and conditions.


9. Limitation of Liability

In no event shall The Pets Amazon, its directors, employees, partners, or affiliates be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising from the use or inability to use our products or website, even if we have been advised of the possibility of such damages. Our total liability to you shall not exceed the amount paid by you for the product(s) in question.


10. Changes to Terms

We reserve the right to modify, update, or revise these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. It is your responsibility to review this page periodically to stay informed about any changes.


11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the courts of [Your Jurisdiction], India.


12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
đź“§ info@thepetsamazon.com