Promo!
Enjoy a special 10% off on your first purchase at The Pets Amazon with PETS10
Last Updated: April 25, 2025
At The Pets Amazon, we’re committed to delivering your pet’s favorite toys quickly, safely, and reliably. Below is our detailed shipping policy to help you understand how your orders are processed and delivered.
We currently ship across India to all major cities and towns. International shipping is not available at this time.
All orders are processed within 1–2 business days (excluding weekends and holidays).
Orders placed after 5 PM will be processed the next business day.
Once your order is dispatched, you will receive a confirmation email with a tracking number.
Metro Cities: 3–5 business days
Tier 2 & 3 Cities: 5–7 business days
Remote Locations: 7–10 business days (subject to courier availability)
Please note that delivery times may vary due to unforeseen delays by the courier or weather conditions.
Standard Shipping: Charges as per actuals
Free Shipping: On all orders above ₹2999/-
Shipping costs, if any, will be displayed during checkout before you make the payment.
Once your order is shipped, you’ll receive an email with your tracking link. You can also track your order status by logging into your account on our website.
If your order is delayed or not delivered within the expected time, please reach out to us at info@thepetsamazon.com with your order number. We will coordinate with our courier partners and resolve the issue promptly.
Please ensure that your shipping address and contact number are accurate and complete. The Pets Amazon is not responsible for delayed or failed deliveries due to incorrect or incomplete address details.
All products are packed with care to ensure they reach you in perfect condition. Our packaging is designed to be pet-safe, eco-friendly, and durable.
In case your package arrives visibly damaged, please do not accept it. If accepted, kindly contact us within 24 hours of delivery at info@thepetsamazon.com with photos of the damage to initiate an exchange.
If you have any questions related to shipping, please contact us at:
📧 info@thepetsamazon.com
